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Section 9 - Employability skills


Important employability skills

Communication skills - these are the skills required to transmit or receive messages accurately to and from other people by speaking or in writing, without misunderstandings. These skills include:

Verbal Communication – or the words that we use, whether face-to-face or in writing. The balance between face-to-face and in writing is likely to vary in different jobs, but few, if any, will not want at least some of each type of communication;

Non-Verbal Communication –  or what we communicate without words, for example through body language, tone of voice, or even emojis; and

Listening – how we take in and then interpret the verbal and non-verbal messages sent by others, including in writing.

Emotional intelligence – or the ability to recognise, understand and manage your own and others’ emotions, and use them positively to achieve the desired outcomes.

Team-working – the ability to work with others in groups and teams, both formal and informal. Not everyone is required to work in a close-knit team—despite the language used in many organisations—but the ability to function well in a group is a vital skill in most jobs.

Negotiation, persuasion and influencing skills – these skills all relate to finding mutually agreeable solutions to problems or situations, whether by persuading others that your solution is best, or finding a better alternative by sharing ideas.

Conflict resolution and mediation – or the skills required to resolve disagreements in a positive way, whether your own disagreements or those involving other people. These skills are often underrated until there is a problem.
Problem-solving and decision-making – or the skills needed to work effectively with others to identify, define and solve problems, including making decisions about the best course of action. Of course, it is also possible to make decisions and solve problems on your own, but is required to do so with others adds an extra dimension to the situation.

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